Terms and Conditions

Last updated: 11 October 2026

Welcome to Mission Medical Bali. These Terms and Conditions (“Terms”) apply to your use of missionmedicalbali.com (the “Website”) and to medical services booked or delivered through us, including clinic visits, doctor home visits, teleconsultations, IV therapy, vaccinations, laboratory services, and ambulance escort (the “Services”). By using the Website or booking a Service, you agree to these Terms. If you do not agree, please do not use the Website or book a Service.

 

1. About Us

Mission Medical Bali is a clinic at Jl. Pantai Pererenan No. 87, Pererenan, Kec. Mengwi, Kabupaten Badung, Bali 80351, Indonesia. Contact: +62 813-1313-3374 (phone and WhatsApp) or [email protected].

 

2. Our Services

We provide general medical care by licensed doctors and registered nurses, 24 hours a day, every day of the year, at our clinic and at your hotel, villa, or residence within our service areas. Service areas currently include Pererenan, Canggu, Tabanan, Seminyak, Kuta, Uluwatu, Jimbaran, and Nusa Dua. Coverage may change, and we will confirm whether your location is covered when you book.

Our doctors are General Practitioners registered with the Indonesian Medical Council (KKI). Registration numbers (STR) are listed on our Website and can be verified at kki.go.id.

 

3. Medical Disclaimer and No Emergency Reliance

• Content on the Website, including blog articles and service pages, is general information and is not medical advice, diagnosis, or treatment.
• Contacting us through the Website, email, or WhatsApp does not create a doctor-patient relationship. That relationship begins only when a doctor has assessed you.
• Some conditions cannot be safely treated at home or in a clinic and need hospital care. Our doctors will tell you when escalation or referral is needed, and we may arrange ambulance transfer. Hospital, ambulance transfer beyond our escort service, and third-party costs are not included in our prices unless stated.
• In a life-threatening emergency, please go to the nearest hospital emergency department immediately. Do not wait for a message reply.
• All medical procedures carry risks, and individual results vary. We do not guarantee any particular outcome or recovery time.

 

4. Booking and Response Times

1. Bookings are made by WhatsApp, phone, or the Website contact form. A booking is confirmed only when our team confirms it to you.
2. Estimated arrival times (for example, 30–60 minutes in central areas) are estimates only and depend on traffic, weather, distance, and demand. They are not guaranteed.
3. You must give accurate details: your name, location, contact number, and symptoms. Incorrect or incomplete information may delay or affect your care.
4. A doctor may decline or stop a Service if it is unsafe, inappropriate for your condition, or if staff safety is at risk.

 

5. Your Responsibilities as a Patient

• Tell the doctor about your full medical history, current medications, allergies, pregnancy or suspected pregnancy, and any previous reactions to treatments.
• Follow the doctor’s instructions, including medication and follow-up advice.
• Be present, or have a responsible adult present, at the agreed address at the agreed time, and provide safe access to the patient.
• Treat our staff with respect. We may end a visit in cases of abuse, threats, or unsafe conditions.

 

6. Consent to Treatment

We will ask for your consent before examinations, procedures, IV therapy, injections, vaccinations, and tests, after explaining the purpose, expected benefits, and main risks. You may refuse or withdraw consent at any time. Patients under 18 must be accompanied by a parent or legal guardian, or we must have their consent, before treatment except in an emergency. We will not provide a Service where we cannot obtain valid consent.

 

7. Prices, Fees, and Payment

1. Prices for packages and services are shown on the Website or confirmed to you before treatment. Prices are in Indonesian Rupiah (IDR) unless stated.
2. Home visits are free within our standard service areas. You pay only for the treatment, package, medication, or tests you choose.
3. Payment is due at the time of service. Accepted payment methods: cash, bank transfer, credit/debit card, QRIS.
4. Prices may change without notice. The price confirmed to you at booking applies to that booking.

 

8. Cancellations and Refunds

Please tell us as early as possible if you need to cancel. If our team has already been dispatched to your location.

Because medical treatments, medications, and vaccines are prepared or opened for the individual patient, they cannot be refunded once administered or supplied. This does not limit any rights you have under Indonesian consumer protection law.

 

9. Insurance Documentation

We can provide itemised invoices, a medical report, and the doctor’s stamp for travel and health insurance claims. Whether a claim is accepted, and how much is reimbursed, is decided only by your insurer. Unless we have a direct billing agreement confirmed to you in writing, you are responsible for paying us in full at the time of service. Insurer names and logos shown on the Website indicate insurers whose claims we commonly document and do not imply endorsement or a direct billing arrangement.

 

10. Medication, Vaccines, and Treatments

Medication and vaccines are supplied or prescribed at the doctor’s discretion in line with Indonesian regulations. We do not supply medication that is not clinically appropriate, and certain controlled medicines may not be available. Vaccines are stored under cold-chain protocols, and availability may vary. Always read the information provided and report any side effects to us promptly.

 

11. Privacy and Confidentiality

We treat patient information as confidential and handle personal data under our Privacy Policy and applicable Indonesian law, including medical confidentiality rules and the Personal Data Protection Law. Sensitive services, including sexual health screening, are handled discreetly. Information may be disclosed only with your consent, to treating providers or hospitals when needed for your care, to your insurer on your request, or where required by law.

By contacting us through WhatsApp or email, you understand these channels are not fully secure. Please avoid sending sensitive information unless needed for your care.

 

12. Teleconsultation

Remote consultations have limits: the doctor cannot perform a physical examination, and some conditions cannot be assessed safely at a distance. The doctor may advise an in-person visit or hospital referral. Prescriptions through teleconsultation are issued only where clinically appropriate and legally permitted.

 

13. Website Use

• The Website and its content (text, images, logos, and design) belong to Mission Medical Bali or its licensors. You may not copy, reproduce, or reuse them commercially without written permission.
• You must not misuse the Website, attempt unauthorised access, or submit false or harmful content through forms.
• Patient reviews shown on the Website come from Google and reflect individual experiences. They are not a guarantee of results.
• The Website may link to third-party sites. We are not responsible for their content or practices.

 

14. Limitation of Liability

To the fullest extent permitted by Indonesian law, Mission Medical Bali is not liable for indirect or consequential loss, for delays caused by events outside our reasonable control (such as severe traffic, weather, ceremonies, road closures, or natural events), or for outcomes resulting from information you did not disclose or from not following medical advice. Nothing in these Terms excludes liability that cannot lawfully be excluded, including liability for gross negligence or intentional misconduct, or limits your statutory rights as a patient or consumer.

 

15. Complaints and Feedback

If you are unhappy with any part of your care or service, please contact us at [email protected] or on WhatsApp at +62 813-1313-3374. We will review your complaint and respond as quickly as we reasonably can.

 

16. Changes to These Terms

We may update these Terms from time to time. The “Last updated” date at the top shows the latest version. Continued use of the Website or Services after an update means you accept the updated Terms. The Terms in force at the time of your booking apply to that booking.

 

17. Governing Law and Disputes

These Terms are governed by the laws of the Republic of Indonesia. We encourage you to contact us first so we can try to resolve any dispute amicably. If it cannot be resolved, the competent courts in Bali, Indonesia, will have jurisdiction, subject to any mandatory rights you have under applicable law.

 

18. Contact

Mission Medical Bali
Jl. Pantai Pererenan No. 87, Pererenan, Kec. Mengwi, Kabupaten Badung, Bali 80351
Phone / WhatsApp: +62 813-1313-3374
Email: [email protected]
Open 24 hours, every day